Privacy Policy

Effective Date: 10/23/2025

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McDowell Glass & Mirror respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us, including information collected through our website, in person, by phone, email, or SMS/text messaging.

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1. Information We Collect

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We may collect the following types of information from you:

• Personal Information: Name, phone number, email address, billing and shipping address, and other contact details.

• Service Information: Project details, measurements, installation notes, and preferences related to your orders.

• Payment Information: When applicable, limited payment details necessary to process transactions (securely processed by our payment partners).

• Communications: Messages, emails, or text messages between you and McDowell Glass & Mirror.

• Website & Technical Data: IP address, browser type, and activity on our website (if applicable).

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2. How We Use Your Information

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We use your information to:

• Provide quotes, fulfill orders, and deliver services.

• Respond to questions, schedule appointments, and manage customer relationships.

• Send order updates, appointment reminders, and important service information.

• Send marketing communications (only with your consent, where required).

• Improve our website, products, and customer service.

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3. SMS/Text Messaging

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By providing your mobile phone number, you consent to receive SMS/text messages from McDowell Glass & Mirror. These messages may include:

• Appointment reminders and scheduling updates.

• Order and delivery notifications.

• Service-related follow-ups or support messages.

• Occasional promotional or marketing messages (only if you opt in).

Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For help, contact us directly using the information below. We will never sell, rent, or share your phone number with third parties for their marketing purposes.

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4. Information Sharing

We do not sell your personal information. We may share limited information only as necessary to:

• Fulfill your order (e.g., with suppliers, delivery partners, or subcontractors).

• Comply with legal requirements or respond to lawful requests.

• Protect our rights, property, or safety, or that of others.

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Any third-party partners are required to protect your data and use it only for the purposes we specify.

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5. Data Security

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We take reasonable precautions to protect your information, including encryption, secure storage, and restricted access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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6. Your Rights and Choices

You have the right to:

• Access or correct your personal information.

• Request deletion of your information (subject to legal and contractual obligations).

• Opt out of marketing or SMS communications at any time.

To exercise these rights, contact us using the information below.

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7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law (such as recordkeeping or warranty purposes).

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8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.

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9. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at:

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McDowell Glass & Mirror
4805 US 70 W, Marion, NC 28752
Email: info@mcdowellglass.com
Phone: 828-724-9999
Website: www.mcdowellglass.com